Delivery Information

 

DELIVERY METHOD


 

We use following courier services :

  • Domestic: JNE (www.jne.co.id)
  • Singapore & Malaysia : Respatindo (http://respatindo.com/)
  • Other Countries -International: EMS POS INDONESIA (http://ems.posindonesia.co.id)
    (Brunei, Hongkong, Macau, Philipines, Taiwan, Thailand, Singapore, Australia, China, India, Japan, New Zealand, South Korea, Vietnam, USA, Canada, Mexico, Belgium, France, Germany, Italy, Netherland, UK, Ireland, Denmark, Austria, Norway, Spain.)


Domestic Orders: Please allow up to 1 - 5 working days for shipping depending on the destination cities (Certain distant cities might added more days).
International Orders: Please allow 5 - 15 working days for international shipping.

When placing your VMTHELABEL.com order, please take into consideration that we ship orders Monday through Friday. Payment confirmation received on weekends and holidays will be checked on the next business day.

Please allow 1 day after payment confirmation for us to check your payment, do quality control of your merchandise, and pack your order before we ship them on the next day.

We will deliver your purchased item(s) once we have received invoiced full amount transfer. PLEASE NOTE: We're unable to ship if problems occurred regarding the payment.

You will be sent an email confirmation once your order has been dispatched with tracking information.

 

SHIPPING SCHEDULE

We aim to deliver all domestic and international standard orders in the timescales shown in the below table.

Payment Confirmation on

We check your payment

Order will be shipped on

MONDAY

TUESDAY

WEDNESDAY

TUESDAY

WEDNESDAY

THURSDAY

WEDNESDAY

THURSDAY

FRIDAY

THURSDAY

FRIDAY

MONDAY

FRIDAY

MONDAY

TUESDAY

SATURDAY

MONDAY

TUESDAY

SUNDAY

MONDAY

TUESDAY



JAKARTA AREA: Estimated delivery times: 1-3 working days after shipment.
OTHER CITIES IN INDONESIA: Estimated delivery times: 2-5 working days after shipment.
INTERNATIONAL: Estimated delivery times: 5-15 working days after shipment.
Delay might occur during public holidays.

 

SHIPPING FEE

  • We offer free shipping to Jakarta and surrounding area on all orders (no minimum transaction needed).
  • Shop over IDR 1.000.000 and enjoy free shipping all over Indonesia.
  • Please refer to http://www.jne.co.id for domestic rates. International rates are upon request.
  • International rates may change based on exchanged rate. Shipping cost will appear together with your total after check out.
  • Customers will be charged shipping fees based on the weight of their order. If the accumulated weight exceeds 1 kg, another kg will be added to shipping fees. Weight of every item is stated on the product detail page.

 

SHIPPING RULES & RESTRICTIONS

  • We do not responsible in risk of loss of the merchandise after JNE delivers to the address.
  • We do not take responsibility if JNE can't deliver the package in time do to incomplete address, misspelled address or no recipient at the address. Please check your JNE shipping code in the 'Track Order' links at the top of the page and call JNE customer service (021-2927 8888) to deal with the problem.
  • Free shipping will be given if there are mistakes on order(s).

 

TRACKING YOUR SHIPMENT

Once your order has been shipped via JNE (domestic) and EMS POS INDONESIA (international), you will receive an automated e-mail with your tracking information. Your tracking information can also be found by logging into your account and viewing your orders.